Frequently asked questions about the renovation process
Clear and concrete answers to the most common questions about how we work, what we guarantee, and how we manage every phase of the project.
Certainty of result
Certainty of result does not come from a statement of intent: it comes from a process that makes it structurally impossible not to deliver. Before the site even begins, the project is analyzed in detail: every technical specification, every construction choice, every finish is compared with the original design and codified in the contract. The dedicated project manager assigned to your site knows every element of the project and verifies at every stage that execution matches what was agreed. Work progress reports are documented and shared. If a discrepancy emerges during works, it is flagged before it becomes a problem. We do not work by approximation.
Every Renewall® site has two dedicated figures who follow it from first analysis to handover. Carlo Ciciriello, Site Technical Director, brings over forty years of experience in the Milanese construction sector: he oversees technical choices, evaluates structural challenges, and coordinates specialist craftsmen. At your side is Francesco Ciciriello, founder and project manager of every site, who handles planning, periodic updates, and direct communication with you. For clients following the site from abroad, every progress update is documented with photo reports and communications in your language. The number of sites managed each year is limited precisely so that every commitment is fully honored.
Renewall® works in both configurations, and in both the principle remains the same: the result must match exactly the client's vision. If you bring your own architect, our job is to build exactly what they designed - no unauthorized changes, no alternative solutions that were not agreed, no autonomous interpretations of the project. Renewall®'s role is executive: to transform the design into a built work with the same care with which it was drawn. If you are also looking for a designer, you can rely on Ciciriello Design: the interior design studio connected to the Renewall® ecosystem. In this case, whoever designs and whoever builds speak the same language from the start, and fidelity to your vision is guaranteed throughout the entire journey, from the first idea to handover.
The Renewall™ Method: Analysis and Quotes
Because a price without analysis is not a quote - it is an estimate. And estimates, in construction, tend to grow over time.
Before signing any contract, we carry out a thorough technical site inspection covering the existing systems, structure, and site logistics. This preliminary work allows us to produce detailed and binding scope of works - not a ballpark figure.
Starting from a real analysis is what allows us to drastically reduce unforeseen events during the works. Contractual certainty is built before signing, not after.
The fixed-price (lump-sum) contract sets the agreed amount for the contracted works: that figure does not move due to any miscalculation on our part. If something verifiable is estimated inaccurately, the cost stays with us. It is a responsibility we take on explicitly.
There are, however, objectively unverifiable conditions prior to works starting - hidden situations that no preliminary analysis can detect. In that case, the extra cost is agreed with the client before proceeding, never imposed after the fact.
The feasibility study exists precisely to reduce these scenarios to a minimum. The result: the average deviation between quote and final account is +5.8%, and it stems almost entirely from change orders requested by the client during the works, not from unforeseen events. In the traditional market, with vague scope documents, that figure regularly exceeds +40%.
Yes, the preliminary study serves precisely to define the technical and economic scope. It is not mandatory to have an architect before contacting us. We can perform the preliminary study to identify critical issues, analyze the existing state, and define a realistic cost framework. This allows the client to start definitive design with certain data in hand.
It is not possible to provide a reliable cost without first analyzing the property. Talking about indicative prices or costs per square meter, without a technical inspection, would be unprofessional and misleading for the client.
The cost of a high-end renovation depends on many variables: state of conservation, constraints, site logistics, system level, and finishes. Often, an in-depth technical analysis reveals pre-existing critical issues not immediately perceivable, which significantly impact the intervention.
This is why Renewall always starts with a technical inspection. Only a direct evaluation allows defining a realistic economic framework consistent with the required quality level. The inspection is free in Milan and surrounding areas; for more distant locations, a symbolic contribution may be requested, subsequently deducted if works commence.
The journey unfolds in distinct phases: first contact, technical site inspection, feasibility study, drafting of the detailed scope of works, and signing of the lump-sum contract. Each phase has a specific purpose and is not compressed.
The timeline depends on the complexity of the project, whether or not a designer is already involved, and how quickly the client can engage during the alignment phase. We do not give fixed timeframes, because thorough upfront analysis is precisely what makes the site predictable once works begin.
Those in a hurry to sign often have less control over the outcome. We invest time in the design phase so we don't lose it on site.
Guarantees, Timelines and Safety
We include specific economic penalties for each day of delay in the contract. We don't make verbal promises: the work completion date is contractually fixed. In case of delay attributable to us, we automatically apply a daily penalty calculated on the contractual amount. This commits us financially to respect the agreed schedule.
The site is covered by an insurance policy with a limit of 5 Million Euros. To protect the client's assets and common areas (e.g., luxury condominium), Renewall stipulates a Third Party Liability policy (RCT/RCO) with a limit of €5,000,000.00. This figure, much higher than the market average, guarantees total peace of mind even in very high-value real estate contexts.
No, payments follow the actual site progress (SAL). Our financial model protects the client: a deposit is required at startup, followed by monthly payments based exclusively on certified Work Progress Reports (SAL). The final balance is paid only after work completion, ensuring that every euro paid corresponds to value already produced in the property.
Safety is an integral part of the Renewall™ Method. We operate in full compliance with current regulations, with updated documentation, periodic staff training, and use of our own equipment, regularly maintained, as part of our quality and safety management system.
In more complex sites, we also directly manage organizational aspects and relationships with administrators and condominium regulations. Safety is understood as protection of people, property, and the client's investment.
The relationship with the client does not close at handover. We schedule post-completion reviews to verify that everything is working correctly in the period following the end of works.
We remain available over time for check-ups, minor maintenance, and targeted interventions, without needing to start from scratch each time.
This is Phase 7 of the Renewall Method: the site ends, the relationship deepens. The trust a client places in us is built over time; it does not expire at key handover.
Project Management
Yes, we integrate client supplies into the schedule. We are accustomed to working with third-party suppliers chosen by the client (e.g., specific marbles, custom furnishings). In this case, the client indemnifies us from liability for any damage or delays caused directly by such external supplies, but we take care of coordinating their entry to the site to maintain a smooth work process.
Renewall takes charge of all regulatory compliance (POS, PSC). Safety in complex sites or historic centers is critical. We draft the Operational Safety Plan (POS) and coordinate for the Safety and Coordination Plan (PSC). We assume civil and criminal liability for workforce management, freeing the client from risks related to labor regulations.
International Clients and Privacy
Through digital reporting and a dedicated Project Manager. Our method is optimized for investors and non-resident owners. We guarantee periodic photo reports, video-call updates, and cloud document management. Additionally, the contract provides that any variations can be agreed and formalized via email, ensuring decision-making speed without unnecessary paperwork.
We guarantee absolute discretion on identity and location. We are proud of our work and often use it in our portfolio, but the contract includes strict constraints: we never disclose the client's identity, specific address, or details that could locate the property. Your privacy is an integral part of our service.
Yes. We also work for clients with high public exposure or particular confidentiality requirements. Privacy protection is an integral part of our contractual and operational approach.
We do not disclose images or information without consent and, even with authorization, we avoid references that would make the property or owner identifiable. We collaborate with a restricted network of trusted suppliers, selected also for reliability and discretion. We also operate with a professional liability insurance policy of 5 million euros, for further protection of the client and property.
Contractual documents are drawn up in Italian and accompanied by a translation in the client's language. Available languages are Italian, English, French, and Russian. The Italian text remains the principal document; the translation ensures full understanding of every clause.
Work progress reports (milestone payments) and operational communications follow the same bilingual format. Update video calls are held in Italian or English.
40% of our clients are international: multilingual support is not an add-on: it is a structural part of how we operate.
Yes. The Italian regulatory framework for construction is structured and sets precise requirements for anyone carrying out works on residential or commercial properties. A qualified company must be registered with the Italian Chamber of Commerce (CCIAA), hold a valid DURC - the certificate confirming compliance with social security and tax obligations, renewed every four months - and maintain adequate insurance coverage and safety documentation in line with current legislation.
Before starting any significant project, a CILA or SCIA must be filed with the local municipality - technical documents that must be signed by a licensed architect or engineer. This is not a formality: it is the condition that makes the works legally valid for cadastral and mortgage purposes.
Renewall meets all of these requirements: DURC consistently in order, in-house management of municipal filings, and ISO 9001 and ISO 45001 certification processes underway. For an investor operating remotely, working with a contractor already aligned with these compliance requirements is not a minor detail. It is concrete protection for the investment.
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